Altriss ASC Training is committed to protecting the privacy and personal information of learners, employees, clients and organisations who use Altriss Hub and the Altriss Learning App.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it and the rights individuals have in relation to their personal data.
1. Who we are
Altriss ASC Training provides training, digital learning, compliance tracking and related support services for care, health and social care organisations.
For the purpose of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Altriss ASC Training may act as either a data controller or a data processor depending on the service being provided.
2. Services covered by this policy
This policy applies to personal information processed through:
- Altriss Hub
- the Altriss Learning App
- training dashboards and training matrix features
- online course access and completion tracking
- digital certificates and training records
- support messages, app testing and related communications
3. Information we may collect
Depending on how the system is used, we may collect and process:
- name and contact details, including email address
- organisation, employer, branch, region or workplace information
- login details and account access information
- course enrolment, progress and completion records
- quiz results, assessment outcomes and certificate information
- training matrix records and refresher dates
- support queries, feedback and app testing responses
- technical information such as device type, app version and error information where needed for support and security
4. Why we use personal information
We use personal information to:
- create and manage learner, candidate, assessor, client or administrator accounts
- provide access to training courses and learning materials
- record course progress, results and completion dates
- generate and store certificates
- update training matrices and compliance records
- support organisations with refresher training and training evidence
- send relevant training, account, support or system messages
- respond to support requests and improve the service
- maintain security, prevent misuse and protect system integrity
- meet legal, contractual, regulatory and quality assurance requirements
5. Lawful basis for processing
We process personal information under one or more of the following lawful bases:
- Contract: where processing is needed to provide training services or access to the platform.
- Legal obligation: where training, record keeping or compliance evidence is required by law or regulation.
- Legitimate interests: where processing is necessary to operate, improve and protect our services.
- Consent: where consent is specifically requested, such as optional communications or app testing participation.
6. How information is stored
Information may be stored in secure cloud-based systems used to operate Altriss Hub and the Altriss Learning App, including database, authentication, file storage and hosting services.
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
7. Sharing personal information
We only share personal information where necessary and appropriate. This may include sharing information with:
- the learner’s employer or training organisation, where they are responsible for training compliance
- authorised administrators, assessors or managers linked to the learner’s account
- service providers who support hosting, storage, email delivery, security or technical operation of the platform
- regulators, awarding bodies or authorities where required by law, contract or quality assurance requirements
We do not sell personal information.
8. International use and regions
Altriss Learning is being developed to support region-based content. Course content, legislation references and compliance wording may differ depending on the selected region.
Where data is stored or processed using third-party cloud services, information may be processed in accordance with the security and data protection arrangements provided by those services.
9. How long we keep information
We keep personal information only for as long as it is needed for training delivery, compliance evidence, contractual purposes, legal requirements, quality assurance, support, safeguarding of records or legitimate business needs.
Training and certificate records may need to be retained for a reasonable period after completion to evidence learning, refresher requirements and organisational compliance.
10. User responsibilities
Users are responsible for:
- keeping login details secure
- using the system only for authorised purposes
- ensuring information they provide is accurate and up to date
- not sharing access with other individuals
- reporting any suspected security issue or incorrect data as soon as possible
11. Children and young people
Altriss Hub and the Altriss Learning App are intended for workforce training, professional learning, candidate learning and organisational compliance. They are not intended as general consumer services for children.
12. Individual rights
Individuals may have the right to:
- request access to personal information held about them
- ask for inaccurate information to be corrected
- request deletion of information where appropriate
- object to certain types of processing
- request restriction of processing in certain circumstances
- request a copy of their data in a portable format where applicable
- withdraw consent where processing is based on consent
These rights may be subject to legal, contractual or regulatory limitations, particularly where training evidence must be retained for compliance or safeguarding reasons.
13. Cookies, analytics and technical information
Altriss Hub and the Altriss Learning App may use essential technical tools needed for login, security, performance, error checking and service delivery. Where analytics or diagnostic tools are used, they are used to improve reliability, usability and security.
14. App testing
During app testing, testers may provide feedback about usability, content, technical issues or course completion. This information may be used to improve the app before wider release.
Courses completed during approved testing may be recorded as part of training evidence where Altriss ASC Training confirms they are suitable for refresher or compliance purposes.
15. Security
We use appropriate safeguards to protect personal information, including access controls, account authentication, role-based access where applicable and secure cloud storage arrangements.
No system can be guaranteed to be completely secure. Users should contact us immediately if they believe their account, device or information may have been compromised.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The latest version will be made available on this page.
17. Contact us
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
Altriss ASC Training
Email: info@altrissasctraining.co.uk
18. Complaints
If you are unhappy with how your personal information has been handled, please contact us first so we can try to resolve the matter. You also have the right to raise a concern with the Information Commissioner’s Office in the UK.