Here when you need support

Whether you need help with Hub logins, course access, certificates, or you’d simply like to talk through training options, our team is on hand to support you.

💻Technical support for the Altriss Hub
🎓Course and learning queries
🏢Organisation & account questions

If you’re ready to schedule face to face training dates, please use the Book training page so we can capture all the details we need.

How we can help

  • Resetting Hub access and login support for staff and managers.
  • Questions about courses, certificates or training records.
  • Changing contact details, licence information or company settings.
  • Guidance on choosing the right mix of online and face to face training.

Send us a message

Complete the form below and we’ll email you back. You’ll also receive a confirmation so you know your message has reached us.

Support for Hub users and managers

We work with providers across Wales, so we know how busy care services can be. When something isn’t working as expected, we’ll do our best to get you back on track quickly.

You’re welcome to contact us directly, or one of your organisation’s managers can get in touch on your behalf if that is easier.

Common Hub queries

  • Can’t log in or have forgotten your password.
  • Need a copy of a certificate or training record.
  • Questions about which courses staff should complete.
  • Issues viewing the training matrix or dashboards.

Organisation & account queries

  • Updating contact details or invoicing information.
  • Changes to the number of licences you need.
  • Linking new branches or locations to your account.
  • Discussing bespoke or advanced training requirements.

Before you contact us

Is this the right page for bookings?

This page is for support and general enquiries. To request specific training dates, numbers and venues, please use the Book training page instead.

How quickly will you reply?

We aim to respond to all emails within one working day. Urgent issues are prioritised wherever possible.

What information should I include?

Please tell us your organisation name, a contact phone number, and as much detail as you can about the issue or question. This helps us resolve things more quickly.

Contact details

Email: info@altrissasctraining.co.uk

Phone: 07902790288

Support hours: Monday to Friday, 08:00–16:00 (GMT)

If you contact us outside these hours, we’ll pick up your message as soon as possible on the next working day.